Smartcard support | Great Western Railway

Compensation

Weekly season ticket holders that have been delayed will need to submit a claim on our Delay Repay form.

FAQs

Download our touch smartcard FAQs (PDF, 98 KB).

If our FAQs haven’t answered your question, you have some feedback, or your card is lost or stolen, please fill out our form below.

Details

Title

First name

Last name

Email address

Confirm email address

Touch smartcard number

633597-

Phone number

Your feedback

How we can help?

Your comment (5000 characters maximum)

Upload a relevant photo or document as a DOC, DOCX, XLS, XLSX, PDF, JPEG, PNG. Maximum file size 10MB.

Can we contact you?

At GWR (First Greater Western Ltd), we want you to be the first to hear about travel inspirations, promotions, offers, products and news. We would also like to give you the opportunity to participate in market research about our products and services.

Yes please, I’d like to hear by:

EmailPostApp push notificationsI confirm that I am at least 16 years old. (We will only send marketing communications to persons 16 and over)No thanks, I don't want to be contacted

Communications will only come from GWR, although they may include content from our trusted partners. Don't worry, if you change your mind you can opt out at any time. To find out more, read our Privacy Policy.

Read the full Terms and Conditions here.

I have read and accept the terms and conditions*