Accessibility
Find out more about how First Great Western is making it easier for everyone to travel by train, including our older and disabled passengers.
Making rail accessible
Helping older and disabled passengers
Information for disabled and mobility-impaired customers, including details of our services and facilities, how you can get these services, the standards of service you can reasonably expect, and what happens when there are changes to our service.
Provided with the help of Ridgeway Partnership, “one of the leading providers in the UK of specialist health and social care services for people with learning disabilities and other long term complex care needs.”
This information is also available from our staffed stations as a booklet. You can request a copy of this information in large print, Braille and as an audio recording from our Mobility and Inclusion Manager (contact details below).
Guide to policies and practices
This document includes details of our wider policies and strategies. It is also available on request from our Mobility and Inclusion Manager in an A4 printed version and large print.
Making rail accessible - guide to policies and practice (PDF)
Rail Travel Made Easy
Rail Travel Made Easy is produced by the Association of Train Operating Companies (ATOC) and is designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain. Visit Rail Travel Made Easy for more info.
Disabled Persons Railcard
This railcard enables the user to get a 1/3 off standard class tickets on local and national travel. An annual Disabled Persons railcard can be purchased for £20.00 and a three year Disabled Persons railcard can be purchased for £54.00 at stations, online and by phone. Find out more on the Disabled Persons Railcard Website.
Devon Access Wallet
First Great Western is working in partnership with Devon County Council to trial a new scheme, the Devon Access Wallet, on all of our train services.
The scheme has been developed to help make travelling by train easier for anyone with communication difficulties, people with disabilities, deaf people and people whose first language is not English.
Mobility & Inclusion Manager
If you would like an access wallet, or any information on First Great Western’s accessibility, in any of the formats we have available, please write to:
Neil Craig
Disability & Inclusion Manager
First Great Western
Customer Experience Suite
Plymouth Station
North Road
Plymouth
Devon
PL4 6AB
You can also call our Customer Services Team on 08457 000 125.