Customer Panel
Welcome to First Great Western's Customer Panel
First Great Western’s Customer Panel has been established to provide us with valuable customer feedback and input to help us improve our business.
Customer Panel members are recruited from across the region, with each member representing customers in specific regions and travelling on specific routes. These panel members deal with comments from customers who are seeking constructive change or looking to input into strategic issues and the development of future company initiatives.
Other correspondence, such as customer complaints, will be directed to the appropriate area of First Great Western. Our Customer Panel members would like to hear from you and across the next few pages you can:
- Find out who is your local Customer Panel member
- Find out about what’s being discussed at the Customer Panel meetings, and when the meetings are
- Read the most Frequently Asked Questions sent in by customers, with answers provided by the Customer Panel members
- Contact your local member
NB: The Customer Panel Members are not employed by First Great Western but are volunteer members of the public. Any views or opinions expressed by the Customer Panel Members are their own and not necessarily shared by First Great Western.
They are also not a replacement for Passenger Focus or London TravelWatch and these organisations still exist to assist and arbitrate on your behalf. Details of how to contact them can be found in the current Train Times booklets.
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