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Contact us

For enquiries and comments please use the form below to contact our Customer Services Team. Also, why not check our Frequently Asked Questions to find your answer? Alternatively, you can find our telephone and address details at the bottom of this page or you can download the your views form (pdf, 183kB), or the Compensation for Delays form.

Online ticket sales - For help with any enquiries about train tickets bought on this site, email our Web Sales Support Team directly at: fgw@custhelp.com.

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About you

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Enquiry Type select >> Assisted Travel Information at stations and on trains On-train related complaint Praise Safety and security concern Staff conduct and availability Station facilities Ticketing issues, fares and refunds Timetable and connection issues Train service and performance Your handling of my complaint Other Please type your enquiry here (Maximum 1000 characters)

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Other contact details

Telephone numbers

Department	Telephone number and further information
Customer Services	08457 000 125 (open 07:00 to 22:00 daily)
Lost property	08457 000 125 (open Mon to Fri 08:00 to 20:00, Sat and Sun 09:00 to 17:00)
Telesales	08457 000 125 (open 07:00 to 22:00 Monday to Friday and 08:00 to 19:00 Saturday and Sunday - includes bookings, group bookings, season ticket renewals and reservations)
Website ticket sales	For queries regarding tickets booked online, please call 0844 556 5605 or use the 'Help' section within 'My Account'.
Textphone	18001 0800 197 1329
Assisted Travel	0800 197 1329
Welsh Speaking Enquiry Line	0845 604 0500
Passenger Focus	0300 123 2350

Postal Address

Customer Services Team
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ

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