Performance

Find out how we measure performance at First Great Western, how we are working to improve our service, and how we report on our performance to customers.

We deliver performance and financial targets for the benefit of our customers, stakeholders and employees. We are measured by our Public Performance Measure (PPM MAA)  score which has improved significantly since the start of the franchise. This is a result of hard work by both First Great Western and infrastructure owners Network Rail.

First Great Western faces major challenges from ageing infrastructure and the knock on temporary speed restrictions they cause. Working with Network Rail, we are overcoming these recurring infrastructure problems on our network and are meeting or exceeding each of the performance challenges under our own control.

We have installed new, environmentally-friendly engines across our entire High Speed Train fleet, improving the reliability of the trains and delivering significant punctuality benefits.

View our daily performance and punctuality results

Passenger Charter Results

Performance results for 2nd March 2014 - 31st March 2014

(4 weeks average from 2nd March 2014)

   Punctuality %
Target Punctuality
Reliability %
Target Reliability
 High Speed services
 90.9 90.0
99.8
99.2
 London - Thames Valley services
 91.7 92.0
99.4 99.0
 Bristol suburban services
 90.5 92.0
99.2
99.5
 Devon services
 98.4 92.0
99.6
99.5
 Plymouth & Cornwall services
 98.5 92.0
98.0 99.5
 South Wales - South Coast services
 92.1 92.0
98.6
99.5

12 months Moving Annual Average (MAA) from 1st April 2013

   Punctuality %
Trigger
Reliability %
Trigger
   MAA    MAA  
 High Speed services
 87.0 88.0
99.4
98.2
 London & Thames Valley services
 86.3 89.0
99.0
98.0
 Bristol suburban services
 88.9 89.0
99.2
98.5
 Devon services
 95.6 89.0
99.6
98.5
 Plymouth & Cornwall services
 97.7 89.0
99.0
98.5
 South Wales & South Coast services
 91.3 89.0
99.1
98.5

The following discounts are currently being offered to holders of season tickets valid for one month or more.

 
 HSS No void days apply. Punctuality is below trigger, 5% discounts apply.
 LTV No void days apply. Punctuality is below trigger, 5% discounts apply.
 Bristol SB
No void days apply. Punctuality is below trigger, 5% discounts apply.
 Devon No void days apply.
 Plymouth/Cornwall No void days apply.
 SW & SC
No void days apply.

Updated Thursday 03 April 2014. Discounts apply from 06 April 2014 to 03 May 2014 inclusive.