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Department Telephone number
Customer services 08457 000 125 (7am – 10pm every day)
Lost property 08457 000 125 (8am – 8pm Monday - Friday; 9am – 5pm Saturday & Sunday)
Telesales 08457 000 125 (7am – 10pm Monday - Friday; 8am – 7pm Saturday & Sunday; for bookings, group bookings, season ticket renewals and reservations)
Website ticket sales 0844 556 5605 or email fgw.websupport@firstgroup.com (for queries about tickets booked online; or use the help section in your account)
Textphone 18001 0800 197 1329
Assisted Travel 0800 197 1329
Welsh speaking enquiries 0845 604 0500
Passenger focus 0300 123 2350

Our postal address

Customer services team
First Great Western 
Freepost SWB40576
Plymouth
PL4 6ZZ

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